Step by step
Maxorin Money-Back Guarantee: 6 Steps to a Refund
Maxorin has a 60-day money-back guarantee that runs from the purchase date. You start a claim by calling the order line with your order ID. You pay tracked return shipping. The refund is issued 3 to 5 business days after the return is credited, then takes 5 to 10 days to reach your card.
Key facts
- Window: 60 days from purchase, not from delivery.
- Start a claim: call the order line, +1 (323) 348-1373, with the order ID.
- Return shipping: paid by the buyer, tracked.
- Send to: 320 Park Avenue, Floor 15, New York, NY 10022, USA, with full name, email and order ID.
- Refund timing: 3 to 5 business days after the return is credited, then 5 to 10 days to the card.
- Not stated: opened bottles, restocking fees, partial returns, return shipping cost.
The guarantee is shown on the order page next to the price, so you can read both before you decide.
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What does the Maxorin guarantee say?
Of the four marks supplied, the money-back term is the one with real detail behind it. Here is the published part, in one table, with the unknowns named.
| Term | What is published |
|---|---|
| Length | 60 days from purchase |
| Clock starts | On the purchase date, not at delivery or first capsule |
| How a claim starts | A phone call to the order line, with the order ID ready |
| Who pays return shipping | The buyer, and the return must be tracked |
| Where returns go | 320 Park Avenue, Floor 15, New York, NY 10022, USA |
| What goes in the parcel | Full name, email address and order ID |
| Refund issued | 3 to 5 business days after the return is credited |
| Refund on the card | A further 5 to 10 days |
| Opened bottles | Not stated |
| Restocking fee, partial returns | Not stated |
Eight of the ten rows have an answer. The two blanks are the ones buyers ask about most.
Step 1: Where do you find your order ID and purchase date?
Both are in the confirmation email. The date in that email starts the clock. Add 60 days to it and you have your last day to claim. Write that day on a calendar when the email arrives.
Do not rely on memory. Shipping time comes out of the window, so the day the parcel lands is not the day the clock began.
Step 2: Why decide early and not on the last day?
A claim takes a phone call and a posted parcel. Neither happens in a minute. Leave a margin of a week or more. Opening a claim on day 40 costs nothing and takes the pressure off every later step.
Pack size matters here. Sixty capsules at one a day ends on day 60. A bigger pack leaves capsules unused when the window closes, and those cannot be returned.
Step 3: Why call the order line before you post anything?
The published way to start is by telephone: +1 (323) 348-1373. Quote the order ID. Have the returns address read back to you, and ask whether the bottles must be unopened. Note the date, the time and what you are told.
Do not post first. A parcel with no call behind it lands on a desk that does not know which order it belongs to.
Step 4: Why confirm by email the same day?
Email [email protected] and put the order ID in the subject. Add two lines about what was said on the call. The call is quick, and the email is your paper trail.
Do not send this to [email protected]. That inbox is for questions about this website, it is open Monday to Friday from 9:00am to 5:00pm ET, and it cannot see orders.
Step 5: How do you post the return?
Send the parcel to 320 Park Avenue, Floor 15, New York, NY 10022, USA. The buyer pays the postage, and the return must have tracking. Inside the box, on paper, put your full name, your email address and your order ID.
The other New York address on this site, 5 Times Square, Floor 18, is an office. It is not a returns address. A parcel sent there is sent to the wrong place.
Step 6: What should you keep, and which timers run?
Two clocks run one after the other. The first is 3 to 5 business days, counted once the returned goods are credited. The second is 5 to 10 days for the money to reach your card.
With post in both directions, a claim started late in the window can take about three weeks to finish. That fits the published terms. Hold on to the tracking receipt until the money shows on your card. If both clocks have run and nothing has arrived, ring the order line and quote the order ID and the tracking number.
Which records should you keep for a claim?
Four items turn the published terms into a refund you can get. All are cheap to keep and hard to rebuild.
- The confirmation email: it holds your purchase date, order ID, the charge and the outbound tracking number.
- Your call notes: date, time, what you asked and what you were told, with a name if you were given one.
- The email you sent: the same facts in writing, sent on the day of the call.
- The return receipt: proof of when the parcel was handed over and delivered.
A photo of the parcel contents before you seal the box is not required. It takes five seconds and can settle a later question.
What is the gap in the Maxorin guarantee?
Nothing published tells you if a bottle you have already opened can go back. You cannot try a daily capsule without opening the bottle, so a guarantee that excluded opened bottles would be close to empty. The likely reading is that opened bottles count. A likely reading is not a written term.
So ask before you pay. Use this wording: "Are opened bottles accepted under the 60-day guarantee, and can part of a multi-bottle pack be returned?" Ask for the reply in writing. That one email closes the biggest question in the terms.
Frequently asked questions
How long is the Maxorin money-back guarantee?
60 days from the purchase date. The window does not start at delivery or at your first capsule.
How do I get a Maxorin refund?
Call the order line at +1 (323) 348-1373 with your order ID, then post a tracked return to the returns address with your name, email and order ID inside.
Who pays for return shipping on Maxorin?
The buyer pays, and the return must be tracked. The cost is not published, because it depends on the carrier you choose.
How long does a Maxorin refund take?
Once your return is credited, the refund is issued within 3 to 5 business days. The card then needs a further 5 to 10 days.
Can I return an opened Maxorin bottle?
Not stated in anything published. Ask the order line before you pay and keep the answer in writing.
Can I cancel a Maxorin order?
No cancel button is described. Call the order line with your order ID, ideally before dispatch, and follow up by email to [email protected].
Our view
To us, the guarantee is the best-built part of the offer. It gives a window, a returns address, a claim method and two refund timings, which is more than many sellers show.
Use it well. Keep the confirmation email, note the last day, call early and ask about opened bottles first. Choosing a pack that ends inside 60 days is the simplest way to keep the guarantee useful. If something feels wrong after you start, speak to your doctor, and treat the refund as a separate matter.
Sources: the return terms printed on the seller's sales and information page, as passed to us in the seller pack.
The plain legal line
Maxorin is not FDA approved, and no dietary supplement is. These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.
Last updated November 4, 2026. Written by the Maxorin Editorial Desk and medically reviewed by Dr. Edmund Ko, MD, Physician on the same date.
You can read the live price and the full 60-day terms on the order page before you decide anything.
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Page credentials
Who wrote and reviewed this Maxorin page
- Written by
- Maxorin Editorial DeskMaxorine, the U.S. stocking partner, not the manufacturer
- Medically reviewed by
- Dr. Edmund Ko, MDPhysician · reviewed October 16, 2026
- Last updated
- First published
General information, not medical advice. Maxorin is a dietary supplement, not a treatment for erectile dysfunction or any condition. New erection problems can be an early sign of heart disease, and anyone on nitrates, blood-pressure medicine or blood thinners should talk to a doctor before any supplement.
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