Guarantee
The Maxorin guarantee
A money-back guarantee is the one seal on this product with a term behind it. This page sets out what the term actually says, how a claim is made, how long the money takes, and the single largest thing it does not state.
60 days from purchase, as printed on the sales and information page. The buyer pays return shipping and it must be tracked. A claim starts with a telephone call to the order line quoting the order ID. The refund is issued 3 to 5 business days after the returned goods are credited, and then takes a further 5 to 10 days to appear on the card. Whether opened bottles are accepted is not stated anywhere in the material supplied — and on a thirty-capsule bottle that is the question most buyers will need answered.
The terms, as published
Every row below came from the material supplied with this product and is reproduced as given. Where something was not supplied the row says so rather than guessing.
| Detail | What we were actually given |
|---|---|
| Length | 60 days, from purchase, as printed on the sales and information page |
| What the clock runs from | The purchase date — not delivery, and not the first capsule |
| How a claim is started | By telephone, to the order line, quoting the order ID |
| Order line | +1 (323) 348-1373 — the pack describes it as the order-status line on the sales page |
| Who pays return postage | The buyer, and the return must be tracked |
| Where returns go | 320 Park Avenue, Floor 15, New York, NY 10022, USA |
| What must be in the parcel | Full name, email address and order ID |
| Refund issued | 3 to 5 business days after the returned goods are credited |
| Refund on the card | A further 5 to 10 days after that |
| Opened bottles | Not stated. Nothing supplied says whether they are accepted or refused |
| Restocking fee | Not mentioned in anything supplied |
| Partial returns | Not addressed. Whether part of a multi-bottle pack can be returned is not stated |
Ten of those twelve rows are answered, which is a better return-terms disclosure than most of this category manages. The two that are not are the two a buyer is most likely to need.
When the clock starts, and why it matters
The window is 60 days from purchase. Read that literally, because the alternatives a buyer might assume are all longer.
- Not from delivery. Whatever the parcel spent in transit has already come out of the window. No transit time was published, so how many days that is cannot be known in advance.
- Not from the first capsule. A bottle that sits unopened for a fortnight has spent a fortnight of the window.
- Not from the last bottle. On a multi-bottle pack the window runs from the single purchase date, not from when you start bottle two.
So the date in the order confirmation email is the one that governs everything, and it is worth converting into a second date the moment that email arrives: purchase date plus 60 days. That is the last day a claim can be made, and it should go in a calendar rather than a memory.
Start the return before the last day, not on it
A claim begins with a phone call and continues with a tracked parcel. Both take time, and neither is instant. Leaving it to the final day of the window means depending on a same-day call and a same-day post office visit. A week of margin costs nothing.
How a claim is actually made
Four steps, in order. The procedure is the published one; the notes beside each step are this desk’s, and they are about keeping a record rather than about the terms.
Call the order line with the order ID
+1 (323) 348-1373. The order ID is in the confirmation email. This is the published way to start a claim, and starting it any other way risks a parcel arriving that nobody can match to an order. Write down the date, the time and what you were told.
Put it in writing as well
Email [email protected] the same day with the same details. The phone call is faster; the email is the record. On anything that may become a disputed charge, having both is worth the five minutes.
Post the return, tracked, at your own cost
To 320 Park Avenue, Floor 15, New York, NY 10022, USA. The buyer pays the postage and the return must be tracked — which is the seller’s requirement and also the buyer’s protection, since the refund clock starts when the goods are credited and tracking is what proves they arrived.
Include your full name, email address and order ID
Inside the parcel, on paper. A box of bottles with no paperwork is very difficult for anyone to process, and the three things asked for are precisely what lets a desk find the order behind it.
Keep the tracking receipt until the money is on the card. It is the only document that links your parcel to a date, and every timing in the terms below is measured from when the goods were credited rather than from when you posted them.
How long the money takes
Two separate periods, one after the other, and both are published. A buyer who expects the refund the day the parcel arrives will think something has gone wrong when nothing has.
The first period, 3 to 5 business days, runs from the moment the returned goods are credited — not from the moment you post them. The second, 5 to 10 days, is the card network moving the money afterwards, and no seller controls it.
Added together, and with the post in both directions, a refund that starts on the last day of the window can reasonably be three weeks in arriving. That is not a criticism of the terms, which are clear and published. It is the reason for beginning a return with margin rather than at the deadline.
If nothing has appeared after the published periods have both elapsed, the route is the order line with the order ID and the tracking reference. The full procedure, including what to do if it stalls, is on the refund page.
The gap: opened bottles
This is the largest gap in the terms, and on this product it is not a technicality.
Nothing in the material supplied says whether opened bottles are accepted. The window is published, the address is published, the procedure is published and the timings are published. Whether the guarantee covers a bottle you have actually taken capsules from is not addressed anywhere.
Consider what the guarantee is for. A sixty-day money-back window on a thirty-capsule bottle exists so that a buyer can try the product and change their mind. Trying it means opening the bottle. If only sealed bottles were returnable, the window would cover only the decision not to start — which is a very different offer, and one nobody would describe as a money-back guarantee.
So the sensible reading is that opened bottles are covered, because otherwise the term means almost nothing. But a sensible reading is not a published term, and this site does not print inferences as facts. The honest position is that this is unanswered.
The one question worth asking before you pay
Call the order line, or email the sales address, and ask directly: are opened bottles accepted under the 60-day guarantee, and can part of a multi-bottle pack be returned? Get the answer in writing. Two sentences, before the charge, and the largest uncertainty in these terms is gone.
This is also why buying terms score 3 out of 5 rather than 4. The published parts are good. The unpublished part is the one that decides whether the published parts are any use.
Why the pack size decides this
The window and the pack list interact, and the interaction is the reason the pricing page recommends the smallest pack.
| Pack | Capsules | Days at one a day | Position at the deadline |
|---|---|---|---|
| 2 bottles — $178.00 | 60 | 60 | Finished. The last capsule and the last day fall together |
| 3 bottles — $216.00 | 90 | 90 | 30 days of capsules left, and no way to return them |
| 6 bottles — $294.00 | 180 | 180 | 120 days of capsules left, and no way to return them |
A guarantee is only worth what you can still act on. On the two-bottle pack the whole course ends inside the window, so the decision stays reversible to the last day. On the six-bottle pack, two thirds of what you paid for is taken after the window has closed — the discount is real, and it is a discount on the part the guarantee cannot reach.
The one seal with a term behind it
Four marks were supplied with this product: a GMP mark, an FDA-registered-facility roundel, a foreign-and-domestic-ingredients seal and a money-back seal. All four are examined on the testing page, and only one of them has anything a buyer could act on behind it.
The money-back seal is that one. There is a published length, a published address, a published procedure and published timings — twelve rows in the table at the top of this page, ten of them answered. The GMP mark names no certifying body. The FDA roundel gives no registration number. Neither of the two is printed on the label artwork itself. The guarantee is the only mark on this product that can be turned into an action.
That is worth saying clearly, because it cuts both ways. It is a genuine credit to the seller, and it is also a reminder of how little the other three marks establish. “These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure or prevent any disease.”
Read the blend row first, then decide
Thirty capsules, one a day. Two named nutrients with percentages that both check out, and then 570 of the 601 milligrams in the capsule inside a proprietary blend with no amounts on it. The live price and the 60-day return terms are both on the seller’s checkout screen.
60-day window · Questions first? Call +1 (323) 348-1373