Delivery
Maxorin shipping
What was published about delivery, what was not, and what a buyer can usefully do at each stage. This page is shorter on promises than most, because four of the things a shipping page normally states were never supplied.
Orders ship from the United States and tracking arrives in the order confirmation email. That is the whole of what was published. No carrier is named, no transit time is given, no shipping cost is stated and no international policy was supplied. This page does not fill those gaps with estimates, because an invented delivery window is the easiest kind of false promise to make and the hardest for a buyer to disprove.
What was actually published
Two facts, both from the seller pack, both reproduced as given.
Ships from the United States
The stated origin for every pack. It tells a domestic buyer that no customs step is involved and that the parcel starts inside the country. It does not tell anyone which state, which warehouse, or who operates it.
Tracking arrives in the order email
The confirmation email carries the tracking reference. That email is the single most useful document in this transaction — it also carries the purchase date the return window runs from and the order ID every contact route asks for.
Everything else on this page is either a consequence of those two facts or an honest statement that something is missing. The 60-day window guarantee, the returns address and the refund timings were all published and are set out on the guarantee page rather than here, because they are terms rather than logistics.
It is worth saying what “ships from the United States” does not settle. It is a statement about where the parcel begins, not about where the capsules were made. The label itself is silent on that: Not printed. No country of manufacture appears on the artwork supplied. One of the three marks supplied with the product says the ingredients are foreign and domestic, which is an unusually candid thing to print and is discussed on the testing page — but it is a claim about sourcing, not about manufacture, and no country appears on the artwork at all.
What was not published
Four things a shipping page normally states were not supplied with this product. They are listed here with the status they actually have, rather than filled in with something plausible.
Eight rows, two of them filled. This site prints “not published” rather than an estimate, because the estimate would be this desk’s invention and a reader would have no way to tell.
The practical answer to all six blanks is the same and it is not a fudge: the checkout screen and the confirmation email are authoritative. Shipping cost, if any, appears before you pay. A delivery estimate, if the seller gives one, appears at the same moment. Both are live and this page is not.
If you want a figure before you commit, the order line can give you one: +1 (323) 348-1373, described in the pack as the order-status line on the sales page. Note which routes can and cannot see an order — the website email on this site cannot.
The order email, and why to keep it
Most shipping advice is about the parcel. The most valuable thing in this transaction is the email that precedes it, and it is worth treating as a document rather than a notification.
- It carries the tracking reference. The only published route to finding out where the parcel is.
- It carries the purchase date. The 60-day guarantee runs from purchase — not from delivery, not from the first capsule. Everything about the window is measured from the date in that email.
- It carries the order ID. The guarantee is claimed by calling with it, and the return mail asks for it alongside your full name and email.
- It carries the figure you were actually charged, which is the one that governs if it differs from any published list.
File it somewhere you can find it in two months. A buyer who cannot produce the order ID is not in a strong position with any seller, and on this product the whole value of the window depends on being able to.
One date to write down
Purchase date plus 60 days. That is the last day the window is open, and it is worth putting in a calendar the day the email arrives rather than working it out later. The full terms are on the guarantee page.
What to check on the doorstep
Five checks, none of which takes a minute, all of which are easier before the bottle is opened than after.
The safety seal
The label’s own instruction is “DO NOT USE IF SAFETY SEAL IS DAMAGED OR MISSING.” That is a safety line rather than a packaging preference, which makes this the first thing to look at rather than the last.
The capsule count
The label says 30 capsules and Servings Per Container: 30. Count them if the bottle looks light.
The panel against what you expected
Three rows: Vitamin B3 (as Niacin) 20 mg, Zinc (as Zinc Oxide) 11 mg and a 570 mg Proprietary Blend of six ingredients. If the bottle in your hand says something different, that is worth a phone call.
The lot number and the best-before
The supplied lot reference is MAX-26/MA-7896. No best-before date was legible on the images this desk was given, so what is on your bottle is the only version that counts. Both are covered on the batch page.
The storage line
Store this product in a cool dry place below 30°C (86°F). A bathroom shelf is the commonest place this goes wrong.
If the seal is broken, damaged or missing, the label has already told you what to do: do not use it. Call the order line before anything else, because a bottle that has been opened is harder to discuss afterwards than one that has not.
If something is wrong
Four situations, and the route for each. In every one the first step is the same: have the order ID from the confirmation email in front of you before you call.
| Situation | First step | Why |
|---|---|---|
| The parcel has not arrived | Check the tracking reference in the order email, then call +1 (323) 348-1373 | Tracking is the only published route to a parcel’s location, and the order line is the only route that can see the order behind it |
| The seal is broken or missing | Do not use it. Call the order line the same day | The label’s instruction is explicit, and a same-day call is a better record than a later one |
| The contents are not what was ordered | Call the order line; follow up in writing to [email protected] | The phone is faster, the email leaves a record. Do both on anything that may become a refund |
| You have changed your mind | Read the guarantee page, then call the order line with the order ID | The window is 60 days from purchase, buyer pays return shipping with tracking, and a claim starts with a call |
The website email on this site — [email protected], Monday to Friday, 9 to 5 Eastern — cannot help with any of the four. It answers questions about what is published here and has no visibility of orders at all. Writing to it about a missing parcel costs days.
Shipping time and the return window
One consequence of the terms deserves stating on a shipping page, because it is the place a buyer is most likely to miss it.
The guarantee runs 60 days from purchase. Shipping time comes out of that window, not on top of it. However long the parcel takes to arrive, those days have already been spent — and no transit time was published, so a buyer cannot know in advance how many they will be.
That is the second reason this site recommends the two-bottle pack. Sixty capsules at one a day is sixty days against a sixty-day window, which fits almost exactly — and “almost” is doing real work, because whatever the parcel spent in transit has come off the front of it. A three-bottle pack is already thirty days past the window before shipping is counted; six bottles is a hundred and twenty. The full arithmetic is on the pricing page.
The practical version: start the capsules promptly, put the closing date in a calendar, and decide before the window shuts rather than when the bottles run out.
What the shipping terms do give you
- A stated origin: the parcel starts inside the United States, so a domestic order involves no customs step.
- A tracking reference in the confirmation email, which is a real route to a real parcel.
- A published returns address, 320 Park Avenue, Floor 15, New York, NY 10022, USA, so a return has somewhere to go.
- An order line, +1 (323) 348-1373, that can see the order behind the tracking number.
What they leave to the checkout screen
- Whatever shipping costs, if anything. It appears before you pay and nowhere before that.
- However long dispatch and transit take. No figure was supplied, so none is printed here.
- Which courier carries it. The tracking reference will tell you once it exists.
- Whether the seller ships outside the United States at all.
None of those blanks is unusual for a product sold through a single checkout page, and none of them is a finding about the seller. They are simply things this desk was not told, and the rule on this site is that missing stays missing. The rules are published in full.
Read the blend row first, then decide
Thirty capsules, one a day. Two named nutrients with percentages that both check out, and then 570 of the 601 milligrams in the capsule inside a proprietary blend with no amounts on it. The live price and the 60-day return terms are both on the seller’s checkout screen.
60-day window · Questions first? Call +1 (323) 348-1373